Resources and information to help you manage your accounts.

Find answers to your questions, explore tools and calculators, get up-to-date information about keeping your accounts safe and secure.  Also, find a variety of forms and links in the Document Center.  Can't find what you're looking for? Call at (520) 795.7950, we're here to help.

ONLINE BANKING & MOBILE APP

Conveniently manage your money from your desktop, tablet, or on-the-go right from your mobile phone.
•    Check balances
•    Transfer funds and make loan payments
•    Pay bills 24/7/366
•    Make check deposits (Mobile App)
•    Enroll in and view eStatements
•    Text banking and account alerts
•    Card controls (coming soon)
•    Set Travel notifications (coming soon)
•    Find branches and ATMs
•    Track and budget with personal financial management tools

ONLINE BANKING FAQs

Download the Pyramid Mobile App for your device!
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AUDIO RESPONSE/ VOICE TELLER
Pyramid’s free telephone banking service give you access to your accounts 24/7 over the phone. You’ll be able to check balances, transfer between accounts, check history, make loan payments, and confirm deposits and withdrawals.

HOW TO SET UP AUDIO RESPONSE
To enroll, call the Voice Teller banking service at: (520) 321.0319

  1. Press 1 to begin setting up your Voice Teller account and follow the prompts.
  2. Enter your User ID (your Pyramid Account Number) followed by the # sign.
  3. Enter your Security Code followed by the # sign. The first time you sign in, the default Security Code will be the last four (4) digits of the primary account holder’s Social Security Number. You will be prompted to change the Security Code.

Important reminders regarding Voice Teller:

  • Be sure to enter the # sign after each entry
  • To access complete instructions on using the system, press 2 at the main menu.
  • Voice accounts will be LOCKED if you enter an incorrect Security Code more than 3 times. You must contact us during regular business hours to unlock your Voice Teller account.
SHARED BRANCH & ATM  LOCATORS
Pyramid members have access to their accounts through an extensive network of providers around town and across the globe.

CO-OP SHARED BRANCH & ATM NETWORK
CO-OP’s nearly 30,000 ATMs and 5,000+ Shared Branches means you have more direct, surcharge-free access to your money than most traditional bank customers do.

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ALLPOINT ATM NETWORK
Allpoint offers Pyramid members surcharge-free access at over 55,000 ATMs worldwide. Allpoint ATMs are conveniently located in places you often go like Walgreens, CVS, Target, Safeway, Fry’s and more.

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BANZAI FINANCIAL LITERACY

Explore our financial wellness resources offering tips and tools to support you along your financial journey.

Pyramid sponsors the Banzai program at 11 schools in the Vail School District. This relevant, real-world program aligns with Arizona State Standards and allows students to walk through a series of life situations that reflect the realities of personal finance. Workbooks are provided free of charge to local teachers who participate in the program. Lesson plans and online assessment tools make the program easy to manage and teacher-friendly.

Explore Banzai Direct, too. Connect to our online library as well as interactive real-world scenarios to help you up your money management game.

SECURITY & FRAUD

We Take Your Account Security Seriously
If you suspect fraudulent activity on your account, please contact us at (520) 795.7950 or toll-free (800) 947.9726 during regular business hours.

How to Prevent Fraud
Follow these tips to help protect yourself against fraud:

•    DO NOT include your personal information (social security number, account numbers, PIN or password) in email.
•    Never download a mobile app or mobile app update from any site other than the device platform’s official store (e.g., Google Play, Apple App Store, etc.).
•    Keep your anti-virus/anti-malware software up to date.
•    Do not access your banking or other types of secure sites using public/free Wi-Fi.
•    Do not click on links in emails from unfamiliar people, or on links that are texted to you from an unknown source.
•    Change your passwords regularly, and enable password-protected locking features on your mobile devices.
•    Download software updates regularly, as these updates often provide security enhancements.
•    Run an application that can be used to remotely lock, wipe data, or disable your phone if it becomes lost, stolen, or compromised.
•    Don’t jailbreak or enable root access on your phone.
•    Use strong passwords that avoid personal information (i.e. birthdays), common words, and sequential or repeated numbers or letters (i.e. abc123).
•    Do not store financial records, personal information, important passwords, or sensitive emails on mobile devices.
•    Log off websites and disconnect from networks when you’re finished using them.
•    Use the privacy settings on social media websites to manage who can access your profile.
•    If you get a friend request from someone you don’t know, do NOT accept it. If you get repeated requests from the same unknown source, report it to the social media site.
•    Never share personal details about yourself via social media, even in the direct message feature, and especially not with vague acquaintances.
•    If you find that your social media profile has been compromised, report it to the site immediately.

Identity Theft: You Have a Lot to Lose
With little more than the name, address, birthdate, and Social Security number of a completely unknowing person, thieves are illegally obtaining credit cards and access to checking accounts. Others use their newfound identities to apply for employment, an auto loan, or a driver’s license or even to commit a serious crime. Worse, that unknowing person might be you.

Warning Signs
There are many ways that you might discover that someone is using your information. You might get a notice from the IRS or find unfamiliar accounts on your credit report. You might notice strange withdrawals from your bank account, get bills that aren’t yours, or get calls about debts that you don’t owe.

What To Do Right Away
If you see one of these warning signs of identity theft, act quickly. Taking these steps will help you limit the damage.

•    Call the companies where you know fraud occurred.
•    Place a fraud alert on your credit reports and get copies of your report.
•    Report identity theft to the Federal Trade Commission (FTC), a government agency.
•    File a report with your local police department.

The FTC offers one-stop resource to report and help individuals recover from identity theft. If you believe that someone is using your personal information, visit IdentityTheft.gov

Free Resource Links
Federal Trade Commission Consumer Information
Better Business Bureau Scam Tracker